FAQ

Support  / Known Issues / Questions

I just made an in-game purchase but did not receive the benefits. What can I do?


Hi Chef,

Issue: You might have performed an in-game purchase and might not have received the benefits of this purchase in the game.

Usually, the benefits of purchase should reflect in the game immediately. Sometimes, there can be a slight delay in the transactions getting through. In such cases, the status remains under the “Pending” or “Processing” state for a while. You may want to give it some time and check if the transaction status changes to a Complete or Done state.

If you are still facing the issue, please write to us from in-game or mail at support@99games.in. Please share the GameID, purchase details, time with the receipt of purchase if possible. We will check this on our end and credit the missing benefits immediately.