FAQ

Support  / Known Issues / Questions

The game stops responding in the Loading screen!


Are you facing issues loading the game? Did the game stop responding while on the loading screen? If so, please follow the steps below. 

If you have linked your game to Facebook already, then we recommend deleting the existing copy of the game and reinstalling it. This should resolve the issue. If the issue is not resolved after reinstalling the game, then please write to us for further assistance. 

If your existing game is not linked to Facebook, then please follow the instructions below:

  • To being with, make note of the current GameID.
  • Uninstall and Reinstall the game.
  • If you can load the game after reinstallation, then write to us with both the old GameID and new GameID.
  • We will assist you further to restore your game to the new GameID


Related FAQ: 
What is my Game ID? Where do I find it?
Can you help me recover my GameID?